NHTSA Complaint #11635367 — 2013 KIA OPTIMA

I took my 2013 into the Kia dealer on 1/19/21 to checkout an issue with the steering wheel it felt as though when you went to turn the wheel the steering of the tires took a while to catch up. The service advisor wrote it up to replace the power steering coupler and it was repaired. The mileage at that time was 28,300. It is now April of 2022 I went back to the dealer for other work and told the service advisor that the same issue was happening again with steering. She informed me the the dealership only had to repair it once. The issue that I am having is this has been a problem 2011 to at least 2022 they sold the car with a faulty part and have been doing the repair with the same faulty. My mileage now on the car is 38,800. When this issue represented again in 2022 the mileage was approximately 34,500 That’s just over 6,000 miles. The repair is around $500.00. So if I repair now at that cost of $500.00 and the repair only last 6,000 miles I will be repairing it at 44,000 miles. I feel that they should repair the faulty part because it is no less a safety issue now as it was originally. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)