NHTSA Complaint #11635326 — 2016 FORD FUSION

The contact owns a 2016 Ford Fusion. The contact stated that while starting the vehicle, there was white exhaust smoke coming from the exhaust pipe while inspecting the vehicle. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact related the failure to Ford Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle was not included in the Ford Customer Satisfaction program. The manufacturer was made aware of the failure. The failure mileage was 131,000.