NHTSA Complaint #11635077 — 2018 FORD FIESTA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11635077
Vehicle 2018 FORD FIESTA
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

Hello, I have zero idea why I am emailing, I may be secretly hoping for...anything. I drive a 2018 Ford Fiesta SE, I have owned it since 2019 as that is when I purchased it used. Over the weekend I experienced transmission issues and an auto shop informed me that I am in need of a transmission rebuild due to the clutch going out. The estimated cost is 3.4k. I came across this article from 2019: [XXX] Within the article Ford notes: "The transmissions (dual-clutch automatic transmissions known as DPS6 designed for fuel efficiency) were introduced in the 2011 model year Fiesta and 2012 Focus. They were used until the Focus was discontinued with the 2018 model year and until the 2019 Fiesta". The article then goes onto state: "technical analysis, warranty data and customer feedback show that the DPS6 transmission in Focus and Fiesta vehicles from 2016 (model year) through 2019 MY are improved from prior model years. They perform well and have competitive levels of customer satisfaction.” But I don't believe that to be true given the clutch issues that have just happened with my 2019 Ford Fiesta. It gets a bit more odd because I think Ford is lying about the 2019 model year being 'improved'. The mechanic I am going through put a pause on rebuilding my transmission because Ford reached out to them with potential fixes per an 'internal bulletin'. Those potential fixes include a redesigned clutch kit for the transmission...why would that be a thing if my model year was 'improved'. Also, they are not covering any repairs. I don't even know if I have the right to demand that they do? Given my model year wasn't included in the lawsuit, despite it being the last year Ford made the Fiesta. I also did find this update [XXX] I just want help or something done. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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