NHTSA Complaint #11634960 — 2016 CHEVROLET MALIBU

I am writing to formally lodge a complaint regarding an ongoing issue I have encountered with my 2016 Chevrolet Malibu. Recently, I experienced a significant problem with the vehicle’s trunk and rear seat release mechanism, which has made it impossible for me to access the trunk or fold down the rear seats. The specific issues I am facing are as follows: Trunk Latch Stuck: The trunk latch has become stuck, and I am unable to open the trunk manually or with the remote key fob. The latch mechanism appears to be malfunctioning, and it will not unlatch when attempting to open it. Remote Key Fob Failure: The remote key fob, which is typically used to release the trunk, no longer works, making it impossible to access the trunk from outside the vehicle. Seat Release Mechanism: Additionally, the release button for folding down the rear seats is also not functioning, and I cannot lower the seats from inside the cabin. Typically, this release mechanism can be accessed from the trunk; however, due to the trunk being inaccessible, I am unable to release the seats, which is an urgent issue. This situation is highly inconvenient and concerning, as I rely on the trunk and rear seats for storage and daily functionality. The inability to access the trunk or fold down the seats creates a major safety and usability issue, especially in situations where I need access to the trunk in emergencies. I kindly request that this issue be investigated and resolved as soon as possible. Ideally, I would like to have the trunk latch mechanism repaired and the seat release system fixed so that I can safely and reliably use my vehicle. Please let me know how we can proceed to address this matter, whether through an inspection, repair, or replacement of the defective components. Thank you for your prompt attention to this complaint. I look forward to your swift response and resolution to ensure that my vehicle remains functional and accessible.