NHTSA Complaint #11633838 — 2023 BUICK ENCLAVE UNKNOWN OR OTHER

Complaint Details

ODI Number	11633838
Vehicle	2023 BUICK ENCLAVE
Component	UNKNOWN OR OTHER
Date of Incident	January 2, 2025
Date Filed	January 3, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The car stalled and is stuck in park. It has electronic shift and if the engine doesn't run it has to be put into neutral manually. The Buick dealerships don't know how to do this and keep referring me to an obsolete video. One service representative suggested the manual lever is under the air filter housing but they cannot provide any information on this design, The car is stuck in a garage and cannot be towed. It is stuck in place.

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