NHTSA Complaint #11633736 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated while driving at an undisclosed speed, the contact became aware of an abnormal burning odor. The contact stated that the following day, the contact noticed a large puddle of oil on the ground underneath the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed with a cracked cylinder head and turbocharger failure. The contact was informed that the failure was due to a severe oil leak. The contact was informed that the turbo and the turbo lines needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 13V583000 (Engine); however, the contact was informed that the repair was not covered under the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 158,000.