NHTSA Complaint #11633728 — 2018 FORD MUSTANG ENGINE

Complaint Details

ODI Number	11633728
Vehicle	2018 FORD MUSTANG
Component	ENGINE
Date of Incident	January 2, 2021
Date Filed	January 2, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

For three years, this Mustang will lurch frequently after you shift into first or reverse from park. I had it looked at Paradise Ford 3 years ago and they REFUSED to look at transmission until the car had 125k miles on it. At that time, the car only had 98k miles on it. I tried to insist, but they refused. The service helper was named Mark, I believe. The other day I was driving on a 10mph park road .....more like coasting because it was a low speed limit. The car suddenly jerked forward. Today I took it into Gary Yeoman Ford in Palm Bay, FL for a transmission check. The service advisor was Jason. They said there was a cdf hub issue and stated I needed a new transmission for 6600.00. Of course I refused and came home to research their "diagnosis". I found an article about a,10R80 bushing that has caused the same exact problem is other Mustangs. I feel like they were giving me the run around. I don't want this to cause further problems. It should have been fixed at Paradise Ford. I have owned this car for 5.5 years. I'm quite familiar with how it runs. Please advise.

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