NHTSA Complaint #11633650 — 2024 HONDA CR-V

SERVICE BRAKES issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11633650
Vehicle 2024 HONDA CR-V
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

Description of incident: Saturday, [XXX] I was in traffic on I [XXX] near the [XXX] exit in Indiana. It was a stop/go, stop/go event as 6 lanes were going down to 1 lane. I was behind a Kroger semi-truck. I had my foot on the brake. I thought the people next to me had started to move, but then I noticed that I was getting closer to the truck (while my foot was on the brake). I pushed the brakes down further. I felt normal resistance. Nothing happened. I hit the cancel button of the adaptive cruise multiple times on my steering wheel thinking that perhaps my adaptive cruise started my movement. I kept rolling. Kept hitting the brakes wondering why I didn't stop. No beeps went off like they normally do. I rolled into the truck. My adaptive cruise had been set to 70, and I had used it before the incident. It was still on standby, but not green. My odometer was around 9547. This happened around 9:50am. No beeping sounds started or emergency braking happened. I would approximate my speed of hitting around 3-5 mph. I hit the truck. I had tried to switch to neutral and then to park. I could not move the gear shaft. I was hitting the brake hold. Anything to make me stop. Nothing worked, and I hit the truck. I did not move after hitting the truck, maybe one of the things I attempted to do worked. My foot was still on the brake. I pulled over, turned off the car, and restarted it. I have not applied the adaptive cruise since then. I don't know if it had anything to do with the incident, but I'm afraid to use it. If I had been moving at a faster rate, my safety and others would have been at risk. I took the car to the dealership. They provided me with a Honda multi-point vehicle inspection checklist and stated that they couldn't find anything wrong. There is definitely something wrong. If I manually apply the brakes, the car should stop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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