NHTSA Complaint #11633236 — 2014 JEEP GRAND CHEROKEE

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the low-voltage battery warning light illuminated and white smoke exited from under the hood compartment. The contact stated that the failure occurred directly as he arrived at his residence. The contact parked the vehicle and opened the hood. The contact noticed a crackling sound. The contact used the water hose and sprayed the engine down. The vehicle was towed to the dealer where it was diagnosed with a failed coolant pump and an unknown belt. The contact was informed that the coolant pump and the unknown belt needed to be replaced. The vehicle was repaired. The failure reoccurred. The check engine warning light illuminated, and white smoke exited from under the hood compartment. The contact parked the vehicle and opened the hood. The contact noticed that the alternator was fire-red. The vehicle was towed to the dealer, however, the vehicle had not been diagnosed. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 74,000.