NHTSA Complaint #11633220 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated while having the vehicle serviced, the mechanic stated that there was a coolant leak into the cylinder head. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The independent mechanic referred the contact to the local dealer. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The VIN was not included in NHTSA Campaign Number: 13V583000 (ENGINE). The failure mileage was 133,462.