NHTSA Complaint #11633206 — 2014 FORD FOCUS

Customer experienced sluggish performance and failed starts along with computer error code P0456. Independent mechanic found open recall for canister purge valve associated with error code. Two different ford dealerships in Massachusetts indicated that the vin number associated with the recall was not covered. As a result, Ford failed to honor recall notice for canister purge valve. A year later, Ford mailed a notice to owners regarding this recall. Consumer called ford and was instructed to apply for a refund under the recall by visiting the very dealerships that denied recall services previously. This represents a failure by ford motor company to effectively comply and address a federally mandated recall causing consumers to pay for repairs and then request a refund.