NHTSA Complaint #11632900 — 2019 HONDA FIT

Dear NHTSA, I am submitting a complaint regarding unsafe vehicle service practices by Indy Honda, located in Indianapolis, Indiana. On December 8, 2023, I had my 2019 Honda Fit serviced at their dealership, including an oil change. On [XXX], while traveling on the interstate in Kentucky, my vehicle suddenly experienced a catastrophic engine failure. The vehicle’s lights illuminated without warning, followed by loud popping sounds, and it began smoking. As I slowed down to pull over to the side of the road, the car swerved and stalled. After investigation by Fidelity Warranty and a certified Honda dealership, it was determined that the engine failure was caused by an improperly tightened drain plug and crush washer, leading to a complete loss of engine lubrication. Despite providing substantial evidence and attempting to resolve the matter, Indy Honda has refused to take responsibility for the damages. This failure created a hazardous situation while driving at high speeds on the interstate, posing significant risks to my safety. I kindly request that the NHTSA investigate Indy Honda’s servicing practices and take appropriate action to prevent similar safety risks for other consumers. Thank you for your attention to this serious matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)