NHTSA Complaint #11632823 — 2021 GRAND DESIGN TRANSCEND

Report of RV cracked frame and other structural failure 2021 GRAND DESIGN TRANSCEND XPLOR 297QB CA [XXX] VIN [XXX] Purchased: [XXX] Summary of problems reported: - Cracked frame - Caved slide-out - Collapsed fridge cabinet in slideout, and deformed slide-out. - Tire worn out unevenly, with no thread in the inside (only) History summary: July 2023, when tires cupped or separated: so new tires installed. September-November 2023: inquired about alignment, but dealers and manufacturers said that alignment is not done in trailers. Camping World finds brakes of one side only worn out. July 2024: Fridge in slide-out cabinet collapses. Slideout is deformed, caved and rubs ground. One tire is completely worn out near the inside wall only. September-November 2024. Bounced around between dealers, Grand Design, and suppliers about the problem December 2024. Finally the dealer inspected the frame and detected that it is not just out of square measurements, but it is cracked. They reported that: - The RV is unsafe to drive - They can not fix the frame - To contact Grand Design about the warranty - They would not want the RV to sit in their lot for much longer. Grand Design has bounced again to Lippert, frame manufacturer, and they are not responding. Given the way Grand Design has constantly responded to my reports and warranty requests, related to the tire wearing, slide out collapse, and finally the frame found cracked, I have a strong reason to believe that the frame was damaged July 2023 or earlier, and Grand Design bounced back to me, or deflected my reported problems to suppliers, instead of indicating in first place to inspect the frame, and knowing that there was the potential of severe security risks. I can report extensive documentation and photos. Thank you for your attention. [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)