NHTSA Complaint #11632431 — 2021 TOYOTA RAV4 PRIME

2021 Toyota Rav4 Prime, 69K miles ***** On [XXX] while driving at highway speeds, many warning messages began to scroll across the display. The gas pedal immediately became unresponsive. The power steering stopped working. The car was unable to be stopped with the brake pedal, and it had to be allowed to coast stop. ***** The car was then towed to Fred Anderson Toyota in Asheville, NC. The service advisor refused to scan the codes and said that all I needed to do was change the battery. I purchased a battery from Fred Anderson and changed it myself. The car turned on without any warning lights. ***** I started driving the car home. After approximately 45 minutes of driving, while at highway speed, the same dangerous situation occurred: Many warning messages began to scroll across the display. The gas pedal immediately became unresponsive. The power steering stopped working. I was unable to stop the car with the brake pedal, and it had to be allowed to coast stop. ***** Twice that same day, this vehicle lost all power and turned off power steering and braking without any prior warning. [XXX] that nobody was injured during either occurrence that day.