NHTSA Complaint #11632313 — 2020 ACURA RDX

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11632313
Vehicle	2020 ACURA RDX
Component	STRUCTURE:BODY
Date of Incident	December 3, 2024
Date Filed	December 25, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

The rear window shattered on its own!!!. I had it replaced but not all the glass debris could be removed and it is trapped inside the trunk door (lift gate), unreachable, because the way the door was manufactured. The body shop says the entire lift gate needs to be replaced. How is it possible that the customers have the pay for the repairs of this manufacturing defect! Every time I open the lift gate I can hear a lot of glass moving inside. I will never be able to resale this car if this is not fixed. As it stands, many Acura RDX owner have this huge issue!!!!

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