NHTSA Complaint #11631660 — 2020 SUBARU FORESTER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11631660
Vehicle	2020 SUBARU FORESTER
Component	STRUCTURE:BODY
Date of Incident	November 15, 2023
Date Filed	December 19, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

Automated lift gate opened fully, and then immediately closed without warning upon a person who was trying to access the back, nearly causing injury. It is unknown what precisely is failing within the lift gate and it is available for review. The automated lift gate can close on a person unexpectedly potentially causing injury. This has been reproduced as was "fixed" by the dealer but then reappeared only a month later with the same issue. The vehicle was not inspected by anyone but the dealer's service representatives. There was a soft beep emitted as it came down but the behavior was completely unexpected. There were no warning lamps or other information as to something was non-functional, only the soft beep as the lift-gate fully opened, then automatically fully shut right after.

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