NHTSA Complaint #11631627 — 2015 RAM 1500

The contact owns a 2015 Ram 1500. The contact stated upon starting the vehicle and shifting to drive(D), the vehicle lost power steering functionality. The contact stated that upon turning off and restarting the vehicle, the power steering became functional. The contact stated that the failure had been recurring upon starting the vehicle and while driving. The power steering warning light was illuminated. The contact stated while driving 60-70 MPH, the steering wheel seized. The contact was able to pull to the side of the road. The contact stated that upon turning off and restarting the vehicle, the power steering became functional; however, the failure persisted. The vehicle was taken to an independent mechanic, where the contact was referred to the dealer for assistance. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering control module (PSCM) had failed. The dealer determined that the PSCM and the rack and pinion needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V167000 (Steering); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 50,500.