NHTSA Complaint #11631608 — 2022 JEEP COMPASS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11631608
Vehicle 2022 JEEP COMPASS
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

I am having a persistent issue with this vehicle involving the lane keep assist and pedestrian collision sensor. This issue has been present since purchasing the vehicle in December of 2021. I have had it in to two separate dealers a total of 6 times with no solution yet. The issue occurs when traveling down the road above 35 with the active lane assist enabled. Intermittently the vehicle will act as if there is a significant steering misalignment and the vehicle will attempt to pull you out of your lane into other lanes and you have to fight the steering assist in order to not depart your lane. Some times with the issue the car will throw a code stating "Active Lane Management (ALM) Unavailable Service Required" and turn the ALM off. The dash light will stay illuminated until the next key cycle and then disappear. The other issue with this system occurs when taking a 90 degree turn. The vehicle will throw the same error message and turn off the ALM and intermittently with also disable the pedestrian collision avoidance system which will remain off until I go into the settings and turn it back on. The dealerships have replaced the BCM, Steering Wheel, and Steering Wheel control module. There have been no actual solutions provided and this issue remains active. I do not want this to cause an accident one day when the issue occurs and the driver is unable to correct the vehicles mistake.

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