NHTSA Complaint #11631422 β€” 2018 AUDI Q7

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11631422
Vehicle 2018 AUDI Q7
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

A very distracting warning about an issue with a front left side marker keeps popping up - on some rides multiple times in a minute! - and the only way to address it is, according to the dealership, to pay almost $7,000 to replace the entire headlamp assembly. It’s so distracting I do not permit the new teenage driver in our family to drive the car because I do not think it is safe. The visual is alarming and appears in the display immediately behind the steering wheel, so it is distracting. I think it makes a Ping! noise too, each time it appears. The car passed inspection because the light still works, there seems to be some other problem deep in the assembly that is causing the distracting warning. Given the cost and the safety issue from the distraction, I was surprised there is not a recall on this. So, I am reporting it now. Here is the information the dealership provided with the estimate: IMMEDIATE ATTENTION UPON INSPECTION AND DIAGNOSING FOUND LEFT HEADLAMP ASSEMBLY IS DEFECTIVE 450TU FOR HEADLAMP REPLACEMENT 350 TU FOR FRONT CAMERA CALIBRATION REPLACE HEADLAMP ASSEMBLY IS 6,973.89

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