NHTSA Complaint #11631399 — 2017 RAM 1500

The contact owns a 2017 Ram 1500. The contact stated while driving at approximately 35 MPH, the vehicle stalled. Several unknown warning lights were illuminated. The contact was unable to pull to the side of the road. The contact stated that upon shifting to park(P) to restart the vehicle, the vehicle failed to restart, and the gear shifter remained stuck in park(P). The vehicle was dragged to the side of the road. The vehicle was then towed to Mike Creech Automotive, where it was diagnosed with the crank position sensor tone wheel failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was then towed to the dealer, where it was diagnosed that the crank position sensor tone wheel had delaminated and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 160,000.