NHTSA Complaint #11631309 — 2025 WINNEBAGO EKKO

Short Answer: Winnebago has not conformed to its obligations with respect to NHTSA Safety Recall # 24V-541 (Winnebago # 186). Our 2025 EKKO 23B was within the scope of NHTSA Safety Recall # 24V-541 (Winnebago # 186). Winnebago did not offer to us a remedy -- other than to disable for an indeterminate length of time the solar charging system to which the recall applies -- within a reasonable time of their discovery and announcement of the recall. Accordingly, we paid for a remedial installation that, in the opinion of the expert in solar charging systems who made the installation, rendered the previously unsafe system safe for use. When Winnebago finally published its proposed remedy, we timely exercised our option to seek reimbursement for the work we'd already commissioned to have the problem cured. Winnebago assigned "case number" 00* * * * 27 to our request. On November 21, 2024, we submitted detailed information to Winnebago in support of our request. On December 17, 2024, Winnebago's customer service representative informed us that Winnebago would not reimburse us for any part of the expenses we had incurred to cure the safety issues addressed in the this recall. To the best of our knowledge, Winnebago denied our request without having physically inspected the replacement system that we installed. We have attached to this complaint most of the documents that we provided to Winnebago by email and hard copy on 11/21/2024. We believe that Winnebago is factually and legally obligated to reimburse us to the extent of our 11/21/2024 request. We assert that Winnebago is not in compliance with its obligations to NHTSA and to us. We object to Winnebago's denial of our request and respectfully suggest that the NHTSA open an investigation into the adequacy of Winnebago's obligations with respect to NHTSA Safety Recall # 24V-541 (Winnebago # 186).