NHTSA Complaint #11631237 — 2020 TOYOTA TACOMA

The contact owns a 2020 Toyota Tacoma. The contact stated that the vehicle failed to start. The contact was able to jumpstart the vehicle. The contact became aware that the battery terminal was corroded. The vehicle was taken to the dealer, where the battery was replaced, and the repair was partially covered; however, the failure persisted. Additionally, the contact stated while driving at various speeds, the infotainment system turned off and on independently. The contact stated that while driving at various speeds, the vehicle shuddered, and the engine made an abnormal sound. The check engine warning light and several other unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was determined that the battery needed to be replaced, and the contact was informed that the repair would be partially covered. The contact stated that the battery failure had caused further electrical damage to the vehicle and was concerned that the battery replacement would not correct the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.