NHTSA Complaint #11631128 — 2022 HONDA CIVIC

We purchased our Honda in 2022. Within three months the lane departure system was failing. The wheel was jerky and at times difficult to correct. This occurred while staying in lane and not close to lines on the road. We took it in they identified the issue and replaced it. Within nine months it failed again. This time even worse. They identified it was the same issue. This was December of 2023. Our dealership advised it would be three months to get the necessary parts in. Three months passed. We called, part not in would be another three months. We called back December of 2024. Was advised Honda had canceled the part delivery. I assume due to recall. We would have never been notified had we not been persistent in calling. A letter or phone call from dealership of Honda would have been nice. The excuses were unacceptable. Our concerns were never addressed as the customer service in this issue was non-existing. Our vehicle is getting worse and still this part has not been replaced. Unexcusable. This car had 300 miles on it when purchased, brand new.