NHTSA Complaint #11630820 — 2011 FORD FUSION

I recently purchased this car, on [XXX] I had an issue with a "power steering assist default" I noticed that there was an outstanding recall for this issue and took it to Bill Collins ford in Louisville Ky for the recall repair, I picked the vehicle up and the next day I had the same alert on the dash with no power assist steering, I called the service writer Hunter at Bill Collins ford and was told that the steering gear was not covered and he would not be able to help me, I went by an additional dealer Oxmore Ford, also in Louisville KY and spoke with the Service Manager on 12/13/2024 and was also told, no that they would not be able to honor and remedy the issue, the same day I call Ford cooperate and spoke with a representative that gave me a case # [XXX], I explained to her that I had researched the and found a letter dated 05/17/2019 by Director David J. Johnson as an update to recall 15N01 now 15S18 states that the recall is updated to unlimited mileage and unlimited to date that the steering gear will be replaced regardless of mileage or warranty start date and that any prior denials should be repaired or refunded if repairs are already made. A copy of this letter is provided along with a copy of the invoice where my vehicle was presented for service related to the recall in question. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)