NHTSA Complaint #11630573 — 2019 FORD ECOSPORT

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the main control screen had blacked out and the safety features including the back-over prevention camera was inoperable. The contact stated while driving 60 MPH, the message that the vehicle was overheating was displayed on the dashboard and the vehicle decelerated to 9 MPH. The contact was able to exit the highway and pull over. The vehicle was towed to the dealer and the contact was informed that the recall repairs would begin in 2025. The manufacturer was made aware of the issue. The failure mileage was 73,000. VIN tool confirms parts not available.