NHTSA Complaint #11630547 — 2012 BMW Z4

The contact owns a 2012 BMW Z4. The contact stated while driving approximately 10 MPH and turning to the left, the steering wheel seized, and the contact had to use force to return the steering wheel back to center. The contact stated that the failure occurred at various speeds while turning left or right. The contact stated that the vehicle was shuddering while the steering wheel was turned to the left or right. The vehicle regained normal steering functionality when the vehicle was stopped and turned off and restarted. The contact stated the "steering wheel" warning light was illuminated. The contact stated that the failure was a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the steering rack needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 12V302000 (Steering). The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.