NHTSA Complaint #11630488 — 2022 FORD BRONCO

The vehicle’s back-up camera completely malfunctions about 20% - 30% of the time making it completely impossible to see anything behind the vehicle when backing up. Sometimes, when the vehicle is put into reverse, the display screen will be completely dark, other times the image freezes on a load up image or screen and there is no display of what is behind the vehicle, and worst of all, other times the display will lock on the first image from the rear facing camera and not show real-time video of what is behind the vehicle, making the driver think it is safe to back up when it may not be. The vehicle has been brought to two different Ford dealerships three different times over the last two years regarding this problem. The first time I was told the problem had been addressed. The problem continued to occur. The second time, I was told the issue could not be addressed at that time. I was told that Ford Corp was aware of the problem but they did not have a fix available at that time. I was told that Ford Corp was working on software enhancements that would be available sometime in the future that would address the issue. The problem continued to occur. The third time I was advised the problem could not be addressed at that time and “Ford is working on additional software enhancements which are expected to be delivered over-the-air (OTA) by late Q4 2024” and “Software will update automatically if vehicle connectivity is enabled in the vehicle’s settings.” The problem continues to occur, so much so that I have several recorded videos of the problem occurring.