NHTSA Complaint #11629863 — 2018 FORD FOCUS

In June of 2022 We were driving when all the dashboard lit up saying stop immediately, get to a mechanic, engine light and every light was on. We happen to be right near the Ford dealership in our town and pulled right in. After diagnosing it we were told it needed a new engine as the one we have had metal in the oil, it was froze, they had no idea a car with such low miles would do this, that is until they looked it up and found the recall on this car saying this exact thing could happen. It cost $6000 to have it fixed, this was in 2022. We keep getting told parts would be in to fix this problem, Now its almost 2025 and still waiting on parts,, are we to lose another engine? Which by the way, we want a full refund on the one we had to have fixed,, wouldnt have happened if Ford didnt have this problem with their cars.