NHTSA Complaint #11629363 — 2019 JAGUAR I-PACE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11629363
Vehicle 2019 JAGUAR I-PACE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Multiple recalls for this VIN. My vehicle has had 2 recalls. H415 fault has occurred 2x. Starting with Recall H441: I was NEVER informed that there was a FIRE/safety hazard due to a recall. Safety Risk/Repair on Jags site read "A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage", & "This software provides an enhanced level of driver warnings in relation to battery condition and where the software determines a risk exists, the High Voltage battery charging capacity is limited to 75%" which happens to be 5% over the warranty degradation threshold. Aside from never receiving any recall notice, when i got my car back, they never said ANYTHING about these dangers, nor was my vehicle limited to 75% capacity. H514: This fault came on in 8 & 10/2024 so I made an appts. They had no appts availability in earlier October so i waited. I was told 2x prior to bringing the car in that this was not a warrantied item so they would not provide me a loaner. After getting the car back 19 days later, my ac was fully inoperable and the H514 fault kicked in again. I made an appt with another dealership who has had the car for 6 days. They just informed me the code didn't come back up & was not in the system after they drove my car 100mi. My concerns are Jaguar's lack of transparency & how they're dealing with everything. After JUST finding out that my car can set fire, being told to park away from my house [or any buildings] and that i could not charge at home, my anxiety is through the roof. 12/6 my cars "ready" to pick up with a very serious issue acting intermittently. I have no confidence driving the car. What if a fire occurs while i'm driving?, the systems shut down & I can't exit in a fire? Perhaps i pull into my driveway/garage to unload something and the car ignites. ?'m at a charging station filled with EVs & fire starts?!

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Recent Complaints for the 2019 JAGUAR I-PACE

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