NHTSA Complaint #11629358 — 2019 KIA FORTE

BACK OVER PREVENTION:DISPLAY FUNCTION issue reported to NHTSA

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Complaint Details

ODI Number 11629358
Vehicle 2019 KIA FORTE
Component BACK OVER PREVENTION:DISPLAY FUNCTION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

CarPlay digital screen is bubbling on the right side, up the top and now to the left part of the screen. I was told by Kia Service it would take $1200 to repair and to use it til it breaks. I googled this issue and learned a lot of Kia cars from 2019 have the same issue. This bubbling is caused by the car heating up internally, which no car owner has control over. This bubbling results in the screen not working. Which means I will be driving and pressing the screen and nothing happens. Then, I have to agressively press deeply onto the screen until it works and it takes my focus off the road longer than I would like. It also makes the screen glitch out and moves the CarPlay screen around so things aren’t centered. I went to look just now to see if maybe this has since been recalled since I last asked about it in 2022. That’s when I found multiple forums with people complaining about the same problem. This seems to be the only avenue to try and complain about this because this shouldn’t be on owners to pay in full when we aren’t creating the issue. This is a manufacturing issue and not realizing these LED screens can’t handle the hot heat cars will sit in when AC isn’t running. What can be done to compensate people experiencing this issue?

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