NHTSA Complaint #11629198 — 2024 HONDA CR-V

The contact owns a 2024 Honda CR-V. The contact's daughter attempted to make a left turn while at a stop light; however, the steering wheel failed to operate as needed. Due to the failure, the contact's daughter lost control of the vehicle and crashed into an electrical pole. The air bags did not deploy upon impact. While the contact's daughter suffered emotional distress due to the accident; she did not sustain any physical injuries. A police report was filed. Due to the accident, the vehicle was initially towed to an independent tow lot; the contact then called the dealer who referred the contact to an independent body shop. The vehicle was towed to the body shop where the contact was informed that the steering gearbox worm wheel was defective and was given an estimate for the repair. The contact was later informed that a recall had been placed on the vehicle for NHTSA Campaign Number: 24V744000 (Steering). The independent mechanic referred the contact to the dealer for assistance; however, the dealer offered no assistance. The contact was then referred to the manufacturer and was given a case number. The contact had made numerous attempts to reach the manufacturer about the failure but had yet to receive a response. The vehicle remained in the possession of the independent body shop and had yet to be repaired. The failure mileage was approximately 1,500.