NHTSA Complaint #11628884 — 2012 BMW 528I

The contact owns a 2012 BMW 528i. The contact stated that while the vehicle was parked, the vehicle was started, however, the vehicle failed to start. The contact stated the vehicle eventually started. In addition, the contact stated that when the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The contact stated that the steering wheel seized and the vehicle lost motive power. The vehicle was towed to the contact's residence. The dealer was made aware of the failure and confirmed that the parts were not available. In addition, the contact stated that previously the vehicle was taken to the dealer where it was diagnosed with a failed coolant pump and unknown sensor. The contact was informed that the coolant pump and the unknown sensor needed to be replaced. The unknown sensor was replaced, however the contact was informed that the coolant pump was unavailable. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The contact was offered to have the vehicle towed to the dealer, however the parts were not available. The failure mileage was 111,000. VIN tool confirms parts not available.