NHTSA Complaint #11628052 — 2017 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11628052
Vehicle 2017 RAM 1500
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

I drove from NC to Philadelphia in early October 2024. I parked at Delta Hotel near Philadelphia airport and stayed the night for a 6am appointment with my physician. At approx. 5:30 am, I exited the hotel to drive to my physician appointment. When I started the truck, a dashlight flashed (service power steering) and I had no power steering. The weather was about 40 degrees and winds about 20 mph. Without power steering, I drove approx. 10 miles to my physician appointment. I parked in a parking garage. At approximately 10 am, I had completed my physician appointment. I went to the truck and started it up. Service light was now off, and I drove back to NC without incident. For the past 1.5 months, I assessed the problem. Basically, if the temperature is less than 50 degrees, I have no power steering. if it is over 50 degrees, steering operation is normal, and the (service power steering) is not illuminated. Currently the truck is in the garage attached to the house. Typically the garage temperature is 58 degrees. In the garage, the steering operation is normal and no warning messages are displayed. When the vehicle exits garage and encounters cooler than 50 degree air, the problem resurfaces.

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