NHTSA Complaint #11627949 — 2012 FORD FUSION

The contact's daughter owns a 2012 Ford Fusion. The contact stated that while attempting to drive from a complete stop at a traffic light, the steering wheel was significantly difficult to turn. The power steering warning light was illuminated. The contact was able to pull over to the side of the road and turned off the vehicle. The contact received a ride from her father. The contact stated that upon restarting the vehicle, the failure recurred. The vehicle was taken to the residence, where it was diagnosed by an independent mobile mechanic. The mechanic determined that the rack and pinion needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was not repaired after the failure. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 168,000.