NHTSA Complaint #11627946 — 2024 HYUNDAI VENUE

The Driver Attention Warning (DAW) system on my 2024 Hyundai Venue Limited activates excessively and unpredictably when using cruise control at speeds of 70 mph or higher, particularly during night driving while I am wearing glasses. The alerts occur regularly every 30 seconds to 5 minutes, even when I am actively and safely driving (e.g., both hands on the steering wheel, maintaining focus on the road). The alert includes a loud beep and a distracting visual display with a coffee cup graphic that reads "Consider taking a break" on my instrument cluster that cannot be disabled in the vehicle settings. This creates a safety hazard because: 1. The frequent and unnecessary alerts divert my focus from the road to the DAW system. 2. The system appears to trigger when I check side or rearview mirrors, encouraging unsafe fixation on avoiding alerts rather than normal driving behavior. 3. The distraction has occurred consistently during long trips, such as those from Atlanta, GA, to Madison, MS ([XXX]), and Madison, MS, to St. Louis, MO ([XXX]), and back ([XXX]). Details of the Defect: The DAW system is overly sensitive, misidentifying normal, attentive driving as inattentive. Unlike previous Hyundai models, the system lacks an option to disable the feature entirely. There is also no ability to adjust sensitivity, and even the lowest alert volume setting of 1 is jarring and distracting while driving. The problem occurs specifically when cruise control is engaged at highway speeds, further limiting the driver’s ability to mitigate the issue. The excessive alerts reduce driver focus and increase mental fatigue, especially during nighttime driving. This could lead to an elevated risk of accidents due to distraction and divided attention. This issue impacts multiple models (2023 or newer models) and additional details can be found by searching "Hyundai aggressive DAW alert coffee". I created a case (# [XXX]) with Hyundai about this on 11/26. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5