NHTSA Complaint #11627943 — 2015 CHEVROLET EQUINOX

[XXX] I was driving on [XXX] when my car abruptly stopped. I was almost hit by the driver behind me. I was able to roll the car over to the shoulder. The car was towed. I had 2 mechanics inspect the car on 11/26/24. They both concluded that the piston rings are defective and the car is consuming oil excessively. The oil consumption in their opinion led to burning of oil in excess that I would be unaware of. Therefore leading to no oil in the car even though the car is reading 100% oil. Thus further leading to engine failure. There were no warning lights on in the car prior to the car stopping. I called Chevrolet Customer Care Assistance. I was informed by the representative that the warranty was no longer valid but, an appointment could be made at a local chevrolet Dealership. However; I would have to pay for a diagnostic. They would then decide what they would do about my car. I questioned why I needed to pay for the diagnostic when 2 mechanics already assessed the vehicle. I also informed them that each mechanic alerted me to the oil consumption issue and that this is something many people have complained about. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)