NHTSA Complaint #11627589 — 2014 KIA SOUL

Purchased car on [XXX] less then a week later I tried o purchase Sirius radio for car, however due to being a previous customer I didn’t get a fair enough price for purchase an decided against purchase all together. However due to linking my VIN number ( assuming) kia customer recall center contacted me the very next day called 3xs left me to vmail (still have all voice mails) as KIA Then continually called me and left me voice mails stating vehicle needed to be put in shop due to not safe to drive and I needed to get appointment immediately for recalls on said vin! I called KiA of Wilmington and waited In their waiting room for said appointment for over 4hours. Not only did they lie and tell me I wasn’t in office for that long they forged my time in and out, on said one page non informed piece of paper non receipt stating I was only there for hour an half. When I literally got upset asking demanding for information on what was so dire about my car they told me oh it was nothing my car was just fine. I took there nonsense paper got in car and left. 4 days later my car literally went bonkers the check engine started flashing car wouldnt accelerate then as it started it made a loud pop/ snap sound then seized up locking up so hard it gave me whip lash and wouldnt move another inch let alone provide sound as if car wasn’t still running. I pushed to my home less then 500feet away with help of neighbors whom plugged in my car to read the code which happened to be in direct connection to said recall supposedly checked replaced IN NO WAY FIXED yet said so even though the car had no problems till kia messed with it now it’s completely broken and kia keeps hanging up on me and will not fix or even look at my vehicle I EVEN pleaded I would pay them to fix it they won’t even contact me back. This has to be illegal. Please help me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)