NHTSA Complaint #11627509 — 2019 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11627509
Vehicle 2019 RAM 1500
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

The power steering says it's "unavailable" and "needs servicing" when cold starting the vehicle at tempuratures lower than 45 degrees fahrenheit. I purchased the vehicle used and owned it for one day when this error occured. My safety was put at risk because when the error went away and I drove down the road, the error returned and the steering wheel locked up when I was driving, could've caused a nasty accident if the timing was worse. The problem is reproduced when the vehicle is cold started at tempuratures of 45 degrees fahrenheit or lower. The EPS component is currently being inspected by the used car dealership. The warning message only appeared as the power steering malfunctioned, there was no prior warning to the power steering failing, making the vehicle extremely unsafe to drive as their is complete uncertaintly when the power steering will shut off.

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