NHTSA Complaint #11627435 — 2015 BMW 328I

The contact owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 45 MPH, the engine was overheating. The contact noticed white smoke coming from under the hood on the passenger's side. The check engine warning light was illuminated. The contact pulled over to the side of the road and stopped the vehicle. The message "Engine Overheating" was displayed. The vehicle was towed to the residence, where two independent mobile mechanics diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 112,000. VIN tool confirms parts not available.