NHTSA Complaint #11627139 — 2024 HONDA CIVIC

I purchased my 2024 Honda Civic Sedan Touring just over six months ago and have been dealing with an ongoing issue with the front driver-side window that remains unresolved despite multiple repair attempts. The first problem occurred when the car had only around 2,500 miles on it. The window began getting stuck while opening or closing, making it difficult or impossible to operate properly. I brought the car to the dealership, where they diagnosed the issue as a faulty window regulator. They replaced the part, assuring me that the problem was resolved. However, less than a week later, the same issue occurred again. This time, the front passenger-side window also malfunctioned on one occasion, displaying similar symptoms. I returned to the dealership, and the service team initially suggested swapping parts from a new Civic on the lot to troubleshoot the issue. Ultimately, they decided to replace the left front driver window switch instead, claiming the problem was caused by erroneous operation/"overuse." This explanation seemed implausible, as the vehicle was only a few months old, had been driven minimally, and the windows were operated under normal conditions. Unfortunately, just days after this second repair, the driver-side window failed again, marking the third time this issue has occurred. The car now has approximately 2,950 miles on it, and I have not yet returned to the dealership, as I am frustrated by the repeated failures and the lack of a permanent solution. During previous visits, the service department mentioned that the foreman would need to inspect the vehicle, but this is concerning because the car has already spent 13 days at the dealership over the last 24 days for this recurring problem. The persistent failure of the driver-side window, coupled with the passenger-side window showing similar symptoms, raises concerns about a potential defect in the vehicle’s window system or its associated components.