NHTSA Complaint #11626997 — 2015 VOLKSWAGEN PASSAT

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11626997
Vehicle 2015 VOLKSWAGEN PASSAT
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

I have a 2015 Volkswagen Passat TDI that I purchased in 2018. The car has no heat and needs a second heater core replacement, currently with 85,565. In researching the issue, i found the Warranty extension on the NTSB website Number: VWP-16-05 that covers model years 2013 and 2014 prior to my model. As winter approaches, lack of heat for the windshield creates visibility issues in cold, wet, and snowy weather. I am limiting the use of the vehicle until i can get a repair. In February of 2022, a dealership replaced the heater core in my vehicle at 48,471 miles, and I paid $633.07 for that portion of the service. The car started to display the issue again in February of 2024, I returned to the same dealership, and was quoted $1977 to repair the issue, which I declined at that time. I ask that the case be reviewed and 2015 model year be added to the extended warranty.

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