NHTSA Complaint #11626491 — 2018 HONDA FIT

My vehicle has been inoperable since 2023. The dealership refuses to repair the fuel pump and all other issues, per the manufacturers recall. Steve Allain at Honda of Covington reported to me that the vehicle would not re-start if turned off. The leadership at the dealership (Kyle Mitchell) and Courtney Gullien communicated to me that the car was operable and the fuel pump was repaired, but will not provide service records that document this information. Tim in the parts department has communicated to me multiple times that no one from the dealership has ordered any parts related to the fuel pump recall for my vehicle. The manufacturer refuses assist with this matter and send someone from corporate to inspect the vehicle after multiple requests. The check engine light provided warning, along with a loud burning smell from the vehicle. The insurance company also refused to send a representative to inspect the vehicle. The issues with the stalling of the vehicle, not starting upon turning the key, and foul smell has been an ongoing issue since purchase. The previous dealerships claimed that they repaired the vehicle. The fuel pump is the component that has been failing. The vehicle has been inoperable and at the dealership since April 2023.