NHTSA Complaint #11626279 — 2018 HONDA CR-V

On 10/28 I received a phone call from my son stating he was trying to head home when he left his parking spot and the car would no go over 10 mph and all system alerts came on. He drove the car a couple yard and then parked it. I told him to stay there and I’d be there in 10 mins. He called a few minutes later to say the car was now acting fine. I told him to stay there because we would take the car to the dealership and leave it to be checked out the next day. I have made multiple attempts to get the fuel pump replaced to no avail. I keep being told by the dealership that the part is not available and they would call when it becomes available. I have called at least four different times to address this issue. My son drives this car down a four lane highway with a speed limit of 60mph. It has been concerning to me that the fuel pump may fail and a tractor trailer may come upon him and cause a crash due to the lag of our vehicle. I have also taken the car to the dealership and left it overnight because all the alerts come on and cycle through. I receive a call the next day from the dealership who is unable to recreate the issue. As a result of the recall and cycling of system messages, I believe the fuel pump to be the issue since symptoms aligned with the recall. I was informed two days later the issue was the head gasket and I was informed it would be better to replace the entire engine. I’ve since read all of the concerns with the 1.5 liter turbo engines and believe the faulty design created this safety hazard. I submitted a case to Honda on 10/30 and have been contacting them since in an effort to resolve the issue. On Thursday 11/14 I asked that the case be escalated and have yet to have anyone from Honda contact me. I have contacted them at least 10 times over the past three weeks with absolutely no response.