NHTSA Complaint #11625761 — 2021 KEYSTONE FUZION

3/24 Fuzion 5th wh annual warranty inspection was completed. 4/24 bedroom slide out frame came loose from slide while in TX. we were able to make temp repairs & returning home contacted manufacturer regarding what we thought was structural issue. Keystone denied coverage, scheduled out of pocket repair with local dealer. Dealer quoted estimate, we delivered unit, they failed to even start repairs after 2 wks as promised. so far the temp repair was holding, but contacted Keystone to schedule them to repair. They were booked for months but referred us to Affinity RV in Goshen IN. Last week we delivered the unit for repair , they discovered flex frame damage outside & inside the unit. Affinity indicated many other units with same issues and would contact Keystone to cover the repairs - removing front cap, rewelding the cracks in frame and reinforcing the structure of the slide out & front cap area. the slide out is a small closet unit, not even a heavy full size slide. Affinity was very helpful & informative despite uncovering more issues than we originally thought. We are filing a report with NHTSA as we are not the only consumers with flex frame issues with a Lippert frame. This repair may cost thousands of dollars if the manufacturer does not cover this. we have seen many reports on line, of possible law suits with Lippert and manufacturers of RV's with this same problem. We're very frustrated and angry this unit has more extensive damage & only 3 years old. Affinity RV has all pictures & measurements of damage and faulty workmanship for repairs