NHTSA Complaint #11625675 — 2021 AUDI E-TRON
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11625675 |
| Vehicle | 2021 AUDI E-TRON |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
My Audi E-tron has a consistant problem with the MMI (Multi Media Interface, the main computer for the car). When I am driving, all the screens will go blank, I cannot see my speed, I have no HVAC controls, I am basically driving blind. To fix the issue, I have to pull over, turn off the ignition, open the driver door, close the driver door, put my foot on the brake, start the car again. Sometimes this happens in the first few minutes of driving, othertimes it happens when I am on the highway which poses a huge safety risk. This saftey issue has presented itself at least 5 times in the last 12 months. I have told Audi about this issue several times and they completely deny it exists. This is my 3rd Audi in 15 years and like every other Audi issue I have had, Audi will completely deny there is a problem until there is a recall forced on the company. It happened with the brakes of my last 2017 q7 and Audi kept telling me there was no issue, it finally got settled with a recall on the vehicle. The MMI has been an issue on this car since day 1. The MMI shutting off and putting everyones lives at risk has been going on for the last 12-18 months.
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