NHTSA Complaint #11625431 — 2023 FORD EXPEDITION

The contact owns a 2023 Ford Expedition. The contact stated that there was an abnormal metal-to-metal sound coming from the front end of the vehicle while driving at slow speeds and downshifting. The contact stated there was something loose in the driver's side front wheel. There were no warning lights illuminated. The vehicle was taken to the local dealer four times, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, Gorno Ford Quick Lane (21111 Allen Rd., Woodhaven, MI 48183); on two occasions however, the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 10.