NHTSA Complaint #11625247 — 2012 BMW 328I

The contact owns a 2012 BMW 328i. The contact stated that upon starting the vehicle, there was smoke coming out from the exhaust pipe, and there was a burning smell coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the oil pan was leaking near the water pump. The dealer replaced the thermostat gasket, the valve cover gasket, the cylinder head cover, the ISA screws and washer, the high-pressure pipe, and the gasket flange. Additionally, the dealer performed an oil change and added coolant to the vehicle. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 24V608000(Electrical System, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that the parts were not yet available. The failure mileage was approximately 115,783. VIN tool confirms parts not available.