NHTSA Complaint #11624885 — 2019 SUBARU CROSSTREK

ENGINE issue reported to NHTSA

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Fire

Complaint Details

ODI Number 11624885
Vehicle 2019 SUBARU CROSSTREK
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire Yes
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I sent my Crosstrek to the dealer for the WRE21 recall. After retrieving the car from the dealership with the recall fix in place, the engine stalled while I was at a red light and I could see smoke coming out from the hood. This occurred after driving less than 4 miles from the dealership. I opened the hood and could see that one of the coil packs on the driver side cylinder bank was on fire. I called 911 and the Fire Department had to extinguish the fire. The fire has rendered the vehicle inoperable and smoke damaged.

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