NHTSA Complaint #11624745 — 2020 MERCEDES-BENZ SPRINTER 3500

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11624745
Vehicle 2020 MERCEDES-BENZ SPRINTER 3500
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

We were driving on Rt. 32 north of Canaan Valley State Park in West Virginia. Suddenly the dashboard display began flickering on and off, displaying numerous multiple warning errors and alarms, and the windshield wipers began working and would not shut off. Turn signals would not function. Warning messages included instructions not to shift gears, lane keeping assist and automatic braking disabled, "Steering Malfunction", and many other errors. We have a partial video showing part on the incident. Dealer found evidence of corrosion on the Electronic Ignition System module, and sticking ignition on/off switch, which was indicated as the cause of the problem.

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