NHTSA Complaint #11624598 — 2017 ACURA TLX

[XXX] [XXX] > 4:28 PM (19 minutes ago) to takahiro_hachigo American Honda 1919 Torrance Blvd PO Box 2215 Torrance, CA 90509 - 9870 RE: Request for Financial Compensation Vehicle: 2017 Acura TLX VIN: [XXX] Dear American Honda Executive, I am reaching out as a long-term and loyal Honda customer, having owned multiple Honda vehicles over the past 30 years, including a 1990 Accord, a 2000 Accord, a 2005 Accord, a 2006 Odyssey, a 2011 Odyssey, a 2012 Accord, and most recently, a 2017 Acura TLX. Honda’s reputation for reliability has been a significant reason behind my continued support. However, recent mechanical issues and recalls, especially those affecting V6 engines, have left me with concerns. I purchased the 2017 Acura TLX in May 2023, unaware of any recalls or issues associated with this car’s make, model, and year. Just a month later, in June 2023, the vehicle’s engine caught fire while my son, a college student, was driving. Fortunately, he was able to walk away without injury, but this experience was alarming and has led to significant repair expenses. After the fire, I learned that there was a recall affecting Acura TLX models. I promptly filed a claim with Honda in November 2023, but the claim was denied without explanation, leaving me to cover the costs myself. With the National Highway Traffic Safety Administration now investigating similar engine failures, I feel that my concerns are not isolated. Given my longstanding loyalty to Honda, I respectfully request financial compensation for these repair costs or, alternatively, a credit toward a certified used or new vehicle. I am open to working with Honda to resolve this matter fairly and amicably. Thank you for your attention to this issue. I look forward to your response. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)